Terrible customer service and delivery experience! Details below. Beware at all costs! We have bought 10 boxes of Westminster Tiles on Topps Tiles website on 28 February 2018 for our kitchen floor. None of the London shops had enough stock, so your Luton store had enough stock and delivered them to us. However, after the flooring was completed, our builder informed us that one of the boxes delivered was broken. We asked for a refund for this box by emailing Customer Services and Luton store. Luton store didn't respond at all to our email. Customer Services told us to go to Luton store to show that the delivered box was broken and get a refund there although we sent them a picture of the broken box. We told them as we live and work in London, it's not possible for us to go there, but they still didn't issue our refund and advised us to go to another store in London. We went to Vauxhall store but they refused to give us a refund although they saw the broken tiles as they didn't sell them to us in the first place. We shouldn't have gone to a store for a refund anyway, because we bought them on Topps Tiles website, so Customer Services should have paid the refund but this never happened. Unhelpful team there. Beware.Also, I would like to complain about Topps Tiles delivery man who delivered the package to us on 3 March 2018. He just left all the boxes on the kerb and left us asap without saying anything. He even didn't bring them to the door of our property, which is not acceptable, as we live on ground floor. How are we expected to carry 10 heavy boxes of tiles from the kerb to our property, especially in snowy weather? As we weren't informed of any delivery restrictions, he should have brought them inside. I was heavily pregnant and obviously couldn't take them in. My husband had to carry them all and the delivery man even didn't help him carrying them inside. So my husband hurt his back and suffered for days! The delivery man even didn't unpack the boxes and left all the packaging and the big wooden tray underneath the boxes for us to deal with. This was a very unprofessional and rude behaviour, unbelievable and unacceptable! Customer Services neither warned this man, nor apologised to us! We are very disappointed and won't shop again from Topps Tiles.
Excellent service and customer care. Lets be clear, this is a Topps - they are all over the country. Our interaction with this one was way above expectation. Great service from khad and his team. thank you
Came back after 30 min, they took the old price off and displayed a higher price.
Very good range of tiles but a bit
Impeccable customer service and beautiful tiles! I always have a positive experience when I visit this store, which I did quite frequently when refurbishing my bathroom.
Topps Tiles Luton is a UK Hardware Store based in Luton, East of England. Topps Tiles Luton is located at 11A Cosgrove Way, Luton LU1 1XL, UK.
Please contact with Topps Tiles Luton using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Topps Tiles Luton opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Luton
You Might Also Consider