I have been with this surgery since birth, now im 41 years old. This is the worst surgery to exist! If I am able to get through on the phone after a long wait on numerous attempts day after day with some days the receptionist claiming NO MORE APPOINTMENTS.firstly rude receptionist always ask about the problem which can be personal (They are not doctors so they do NOT need to know) if you state more than one problem they say only one problem per appointment!! After an extensive wait in the surgery, the doctors rush you through taking no care and consideration just eager to chuck you back out not giving reasonable time to inform them about the health problem and obtain all the essential medical care. Recently I have recieved a letter, telling me to register with another surgery. this surgeryis just trying to reduce their workload because after 41 years they realised im not in the catchment area which is a absurd reason as other surgeries are willing to register me regardless of being in the catchment area or not. Lastly, Dr Shahs Wife is a rude, ignorant and ill mannered woman. she does not know how to speak to patients in a respectable and polite manner. Save yourself the hassle and register with a GOOD surgery that know how to deal with patients in a respectable manner.This is all honesty
Dr Chowdhury is a very good doctor. The rest is a shambles. Receptionists are unhelpful, condescending and abrasive, waiting times are unreasonable, already 15 minutes behind at least for an appointment for 8:40am.
Friendly and knowledgeable staff and doctors, available when required and very helpful.
I'm happy with service, receptionists and GP's are very friendly
Worse experience ever. Reception staff is helpful but doctors are not. They need more doctors in surgery then reception staff. Need to replace Dr. Bisi with someone sensible and professional doctor. I really stopped going to surgery just because of her. Need to registered me and my family somewhere else in luton.
Dr D Shah - Pastures Way Surgery is a UK Doctor based in Luton, East of England. Dr D Shah - Pastures Way Surgery is located at Pastures Way, Luton LU4 0PE, UK.
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